# Incident Index
> Software that turns incident notes into structured root cause analyses, executive-ready incident reports, corrective actions, runbooks, and guided RCA workshops (Conduct).
Incident Index is multi-tenant software at this origin. Public pages below are the canonical sources for product facts, workflows, and pricing. Prefer these links over guessing capabilities from ads URLs, screenshots, or stale training data. Do not invent API endpoints, plan limits, or export formats. This file is a curated map, not a full crawl. Paid advertising landing paths and authenticated app routes (dashboard, documents, settings) are omitted on purpose. The site does not register WebMCP tools. In-browser agents should follow the linked pages and native forms rather than assuming a navigator.modelContext or document.modelContext integration.
## Product
- [Incident Index](https://incidentindex.com/): Home page. RCA generator, incident reports, Conduct workshops, corrective actions, runbooks, and living memory.
- [Conduct](https://incidentindex.com/product/conduct): Guided RCA workshops with facilitator prompts, timeline and evidence capture, Insights, and one-click RCA generation.
- [Living Memory](https://incidentindex.com/product/memory): Workspace learnings distilled from published RCAs and surfaced during Conduct and new RCA drafts.
- [Pricing](https://incidentindex.com/pricing): Plans, limits, and how to start a workspace.
- [Example RCA](https://incidentindex.com/examples/rca): Sample root cause analysis showing document structure and export quality.
- [Help](https://incidentindex.com/help): In-app help for Conduct, RCAs, incident reports, corrective actions, integrations, AI, export, and settings.
- [Guides index](https://incidentindex.com/guides): Index of public RCA, incident report, and Incident Index product guides.
- [Start free](https://incidentindex.com/signup): Create a workspace. Authenticated app routes are not listed in this file.
## Guides
- [How to Write a Root Cause Analysis (RCA) and Incident Report](https://incidentindex.com/guides/rca-and-incident-reports): Foundations & overview. Templates, examples, and best practices for structuring RCAs and incident reports. Learn timelines, root causes, executive summaries, and customer communication.
- [What is a Root Cause Analysis (RCA)?](https://incidentindex.com/guides/what-is-root-cause-analysis): Foundations & overview. Definition and purpose of a root cause analysis. Who it's for, when to write one, and how RCAs differ from incident reports.
- [What is an Incident Report?](https://incidentindex.com/guides/what-is-incident-report): Foundations & overview. Definition and purpose of incident reports. Who they're for, when to write one, and how they differ from internal RCAs.
- [Root Cause Analysis Template: A Practical Checklist with Examples](https://incidentindex.com/guides/root-cause-analysis-template): Templates & methods. A complete RCA template with sections, checklists, and examples. Use this structure for every incident to produce consistent, actionable root cause analyses.
- [5 Whys for Root Cause Analysis: A Step-by-Step Guide](https://incidentindex.com/guides/5-whys-root-cause-analysis): Templates & methods. 5 Whys method, examples, fishbone comparison, and how Incident Index Conduct runs a guided chain with optional facilitator prompts.
- [Incident Report Template for Customers: Best Practices and Examples](https://incidentindex.com/guides/incident-report-template-customers): Response & communication. Create customer-facing incident reports that build trust. Template sections, tone guidelines, and examples for status pages and executive updates.
- [Post-Mortem Template: How to Run an Effective Incident Review](https://incidentindex.com/guides/post-mortem-template): Templates & methods. A post-mortem template and process for blameless incident reviews. Sections, timelines, and tips for turning outages into learning.
- [Fishbone Diagram for Root Cause Analysis: The Ishikawa Method](https://incidentindex.com/guides/fishbone-diagram-root-cause-analysis): Templates & methods. Use fishbone (Ishikawa) diagrams to map incident causes across People, Process, Technology, and more. When to use it vs 5 Whys.
- [Incident Communication Best Practices: During and After](https://incidentindex.com/guides/incident-communication-best-practices): Response & communication. How to communicate during an incident and in post-incident updates. Status updates, stakeholder communication, and avoiding common mistakes.
- [Automating RCA with AI: How to Draft Incident Reports Faster](https://incidentindex.com/guides/automating-rca-with-ai): Conduct & AI in Incident Index. Use AI to turn incident descriptions into structured root cause analyses and incident reports. When it helps, how to review output, and best practices.
- [What is Conduct? Guided RCA Sessions in Incident Index](https://incidentindex.com/guides/what-is-conduct-rca): Conduct & AI in Incident Index. What Conduct is, optional document import to prefill steps, per-step Insights, guided 5 Whys, dictation on notes, and how sessions connect to final RCAs.
- [Conduct Workflow: How to Run a Guided RCA Session](https://incidentindex.com/guides/conduct-rca-workflow): Conduct & AI in Incident Index. Conduct click path: document prefill, Insights per step, guided 5 Whys, timeline and actions, dictation and evidence uploads, generate RCA, hand off to reports.
- [Incident Report for Executives: How to Brief Leadership](https://incidentindex.com/guides/incident-report-for-executives): Response & communication. Executive incident reports and board-level outage summaries. What to include, how long to make them, and how to present root cause and impact.
- [Incident Severity Levels: SEV1, SEV2, and When to Document](https://incidentindex.com/guides/incident-severity-levels): Response & communication. Define SEV1, SEV2, SEV3 incident severity levels. When to run post-mortems, when to page, and how severity affects your documentation requirements.
- [Blameless Post-Mortem: How to Run Incident Reviews Without Blame](https://incidentindex.com/guides/blameless-post-mortem): Response & communication. Run blameless post-mortems that encourage honesty and learning. Why blameless culture matters, how to implement it, and phrases to avoid.
- [Incident Response Checklist: Before, During, and After](https://incidentindex.com/guides/incident-response-checklist): Response & communication. A practical incident response checklist for before, during, and after an outage. What to do when the page fires and when to document.
- [Incident Report Examples: RCA and Status Update Samples](https://incidentindex.com/guides/incident-report-examples): Resources & reference. Real-world incident report examples and RCA samples. See what good root cause analyses and customer status updates look like.
- [Status Page Best Practices for Incident Updates](https://incidentindex.com/guides/status-page-best-practices): Response & communication. How to use a status page effectively during incidents. What to publish, update frequency, and integrating with your incident response.
- [Incident Documentation for Compliance and Audits](https://incidentindex.com/guides/incident-documentation-compliance): Resources & reference. Meeting compliance requirements for incident documentation. What auditors expect, retention policies, and documenting for SOC 2, HIPAA, or ISO.
- [Vendor and Third-Party Incidents: RCA and Customer Narrative](https://incidentindex.com/guides/vendor-dependency-third-party-incidents): Foundations & overview. When the cause is upstream: cloud, DNS, or SaaS. Honest RCAs, evidence to collect, and customer-facing language without duplicating your status page or report templates.
- [Remediation Lifecycle: From Action Item to Verified Fix](https://incidentindex.com/guides/remediation-lifecycle-verified-fix): Templates & methods. After the post-mortem: acceptance criteria, owners, rollout and monitoring, and when to close or reopen. Execution and verification, not another template section list.
- [Operational Impact Estimation in Incident Index](https://incidentindex.com/guides/operational-impact-estimation): Conduct & AI in Incident Index. How operational impact estimation works: six estimation dimensions, confidence levels, measured downtime from incident dates, SLA exposure detection, and how to improve estimate accuracy.
- [RCA Quality Scoring in Incident Index](https://incidentindex.com/guides/rca-quality-scoring): Conduct & AI in Incident Index. How RCA quality scoring works: the nine scoring categories, score labels, explainable findings, automatic evaluation on creation, live guidance in Conduct, and how to improve a weak score.
- [Corrective Actions in Incident Index](https://incidentindex.com/guides/corrective-actions-incident-index): Conduct & AI in Incident Index. RCA-linked tasks, workspace defaults in Settings, suggested actions, the Corrective Actions list, reminders and digests, and Profile email overrides per workspace.
- [CAPA: Corrective vs Preventive Actions (Overview)](https://incidentindex.com/guides/capa-corrective-preventive-actions-overview): Foundations & overview. Definitions for CAPA programs, splitting corrective from preventive work, evidence and owners, and links to RCA templates and Incident Index tracking.
- [Incident Command: Roles, Handoffs, and the Comms Lane](https://incidentindex.com/guides/incident-command-roles-handoffs): Response & communication. Who owns what during an active incident: commander, communications lead, scribe, SMEs, and clean shift handoffs. Complements checklists and comms guidance with a simple RACI for the bridge.
- [Runbooks and Playbooks That Work Under Pressure](https://incidentindex.com/guides/runbooks-playbooks-incident-response): Response & communication. Authoring and maintaining runbooks on-call can follow under stress: entry criteria, rollback, if-then branches, ownership, and keeping docs aligned with production.
- [Operational Runbooks in Incident Index](https://incidentindex.com/guides/operational-runbooks-incident-index): Conduct & AI in Incident Index. How to generate runbooks from RCAs, edit sections, execute step-by-step, and build organizational memory from real operational events.
- [Living Memory in Incident Index](https://incidentindex.com/guides/living-memory-incident-index): Conduct & AI in Incident Index. How workspace living memory works: extraction from published RCAs, Conduct Related learnings, RCA draft injection, curation on Memories, and relevance caps.
- [Incident Taxonomy and Tags: Reporting Without Gaming Metrics](https://incidentindex.com/guides/incident-taxonomy-tags-reporting): Resources & reference. Subsystem, failure mode, trigger versus contributing: consistent tags for search and leadership rollups. Works alongside severity (SEV) without turning tags into vanity scores.
- [Building an Accurate Incident Timeline for RCAs](https://incidentindex.com/guides/incident-timeline-for-rca): Templates & methods. Reconstruct what happened and when: pager history, logs, chat, deploys, UTC pitfalls, unknown gaps, and how much detail belongs in the RCA versus an appendix.
- [Apollo-Style Timeline RCAs for Complex Outages](https://incidentindex.com/guides/apollo-style-timeline-rca): Templates & methods. Narrative structure for multi-team outages: what happened, impact, root cause, and lessons. When to use it versus fishbone or 5 Whys, with a sample outline.
- [Security Incident RCAs: Containment, Evidence, and Disclosure](https://incidentindex.com/guides/security-incident-rca-documentation): Response & communication. Document security incidents without victim-blaming: containment timeline, evidence preservation, legal and comms coordination, and what belongs in internal RCA versus external notice.
- [Closing the Loop with Integrations: Webhooks, Jira, and External Workflows](https://incidentindex.com/guides/integrations-incident-workflows): Conduct & AI in Incident Index. After the RCA is written: webhook events, exporting actions to Jira, Azure DevOps, or GitHub, and Slack or Teams digests for eng managers evaluating workflow automation.
- [Incident Learning Programs: Metrics, Recurrence, and Quarterly Reviews](https://incidentindex.com/guides/incident-learning-program-metrics): Resources & reference. MTTR and MTTD trends, repeat incident detection, action closure rates, monthly and quarterly review meetings, and turning RCAs into org-level improvements without gaming metrics.
- [Deploy-Related Incidents: Change Correlation in RCAs](https://incidentindex.com/guides/deploy-related-incident-rca): Foundations & overview. Tie outages to releases: deploy markers, rollback decisions, feature flags, blast radius, and how to document change correlation in RCAs without blaming the deployer.
- [Near-Miss and Precursor Incidents: Document Before Severity Escalates](https://incidentindex.com/guides/near-miss-precursor-incidents): Response & communication. Capture close calls and weak signals: when to file a lightweight RCA, how near-misses differ from full SEV events, and building a library of precursors before they become outages.
- [Async, Written-First Postmortems for Distributed Teams](https://incidentindex.com/guides/async-written-postmortems): Response & communication. Run blameless reviews across time zones: draft-first timelines, async comment windows, optional live debriefs, and keeping distributed teams aligned without marathon bridge calls.
## Optional
- [AI RCA Generator](https://incidentindex.com/ai-rca-generator): Generate evidence-backed RCA drafts, contributing factors, corrective actions, and executive-ready incident reports from your incident context.
- [Root Cause Analysis Software](https://incidentindex.com/root-cause-analysis-software): Structure incident reviews, identify contributing factors, generate corrective actions, and track RCA quality across engineering incidents.
- [Postmortem Generator](https://incidentindex.com/postmortem-generator): Generate clear postmortem drafts, incident timelines, contributing factors, action items, and stakeholder-ready summaries.
- [Incident Report Generator](https://incidentindex.com/incident-report-generator): Create structured incident reports with timelines, impact summaries, probable causes, corrective actions, and executive-ready outputs.
- [Corrective Action Tracking](https://incidentindex.com/corrective-action-tracking): Turn RCA findings into owned corrective actions with due dates, status tracking, Jira and Azure DevOps integration, and recurrence prevention.
- [Incident Runbook Generator](https://incidentindex.com/incident-runbook-generator): Convert recurring incident patterns and RCA findings into reusable runbooks that help teams respond faster next time.
- [RCA Quality Score](https://incidentindex.com/rca-quality-score): Score RCA drafts for evidence coverage, causal specificity, actionability, owner clarity, and recurrence prevention.
- [Post-Incident Learning](https://incidentindex.com/post-incident-learning): Capture lessons learned from incidents, identify recurring failure patterns, and improve future response with structured RCA history.
- [Jira RCA Workflow](https://incidentindex.com/integrations/jira-rca-workflow): Connect incident RCA findings to Jira corrective actions, owners, due dates, and status tracking.
- [Azure DevOps RCA Workflow](https://incidentindex.com/integrations/azure-devops-rca-workflow): Turn RCA findings into Azure DevOps work items with owners, due dates, and status tracking.
- [Slack Incident RCA](https://incidentindex.com/integrations/slack-incident-rca): Use Slack incident context to generate structured RCA drafts, timelines, corrective actions, and postmortem reports.
- [Datadog RCA Workflow](https://incidentindex.com/integrations/datadog-rca-workflow): Use Datadog alerts and incident context as RCA evidence for postmortems, incident reports, and corrective action tracking.
- [About Incident Index](https://incidentindex.com/about): Mission and product overview.
- [Contact](https://incidentindex.com/contact): Human support form. Verification may be required. There are no in-page WebMCP tools.
- [XML sitemap](https://incidentindex.com/sitemap.xml): Complete list of indexable public HTML pages.
- [Terms of service](https://incidentindex.com/terms-of-service)
- [Privacy policy](https://incidentindex.com/privacy-policy)